CONTACTO

Confirmation of a reservation.

You should receive immediate confirmation of your reservation via Internet, by means of an e-mail. Please make sure you register your e-mail address accurately. In the unlikely event you not receive confirmation, please report immediately to: booking@eurotelsmallorca.com

Which is our cancellation policy?

We strongly recommend you to contract a travel insurance that covers the cancellation of accommodation reservations.

In the event you were obliged to cancel seven or more days in advance before the arrival date, all payments shall be reimbursed in full.

In the event we received a cancellation order less than seven days in advance before the arrival date or you did not show up at the hotel, there will be a charge according to the regulations established by the Tourism Department of the Balearic Islands Government, that is, a charge equivalent of the first night in the accommodation reserved.

ALL CANCELLATION ORDERS SHALL BE OBLIGATORILY RECEIVED VIA E-MAIL.

Please, send an E-MAIL to booking@eurotelsmallorca.com, clearly stating your reservation reference number, which is shown on your confirmation e-mail. Cancellation shall require your confirmation in writing sent in an e-mail.

General.

In the event that, on account of force majeure (enunciatively but not limited to political or economical disorders or any instabilities affecting safety), there were deficiencies in the reservation, confirmation of reservation and/ or the execution of any trip or services contracted through Eurotels, due to circumstances non-foreseeable or non-solvable by EUROTELS, or even in the event it was impossible to render any of the agreed services, the customer waives any claim against Eurotels. and/ or any of the firms belonging to Eurotels group, existing either currently or in the future, on the grounds of the said deficiencies or failure of performance, unless Eurotel’s lack of professional care is confirmed.

If the accomodation which you booked initially is not available due to circumstances beyond the company’s control (e.g. fire, breakdown of room facilities which would make it impossible to maintain the standard of quality and comfort described in our offer), the company is responsible for providing the client with alternative accomodation of equal or higher standard, in the same area and with the same services of the originally booked accomodation, without any extra costs for the clients

Construction of these terms and conditions.

These terms of use are subject to the Spanish Laws. Any action arising out or relating to these terms shall be filed in the Courts of Palma de Mallorca (Spain), and the parties shall expressly relinquish their own jurisdiction.

Eurotels. reserves the right to amend these terms, conditions and warnings under which this Web Site is offered. This right shall not affect the specific terms and conditions accepted by the User when making a reservation or effective purchase through this Web Site